Product Questions

1. WHERE are your lamps made? Most of them are designed here in the U.S. and assembled in China. Quite a few of the Meyda Tiffany lamps are made-to-order here in the U.S. Fine Art Lamps are mostly made either here or in Europe. Crystal for chandeliers by James R. Moder, Nulco, and Savoy House comes from Europe (Strass and Swarovski) and Egypt. Eurofase lighting mostly comes from Europe. Frederick Cooper has a factory in Chicago and receives parts from Asia and Europe. Justice Design makes most of their product in the Los Angeles area. Some of Elk Lighting comes from Europe. If you have a question about the origin of a specific manufacturer not mentioned here, email us.
2. Are the Tiffany lamps made of glass or plastic? Glass. If you flick them with your finger, they don't "ring" like a water glass, because the glass pieces are surrounded by solder, which deadens the sound. But don't be fooled--all of our Tiffany lamps are made of glass.
3. Will the lamp I receive look just like the online picture? It will be very similar. The pictures we put online are ones provided to us by the manufacturer and certain variables come into play: the photographic lighting, slight differences in finishes in different batches, and color differences in viewers' computer monitors. When it comes to Tiffany lamps and mouthblown glass shades, each one is an individual work of art and are slightly different from each other and the picture. This is normal in handcrafted arts.
4. How can I tell if the product I order is genuine (not a foreign knockoff)? We are authorized dealers for all of the manufacturers we represent and every item ordered comes directly from the manufacturer. We don't buy lighting from third parties, so you can be assured you are getting the real thing.
5. Do you carry fluorescent lights? We carry many Energy Star rated lights. Manufacturers recently have designed beautiful lines of energy-efficient lighting. Gone are the days when fluorescent meant cold, boring ceiling lights. Now you can get warm-toned fluorescent chandeliers, wall sconces, floor and table lamps, in whatever style you need.
6. I don't see what I'm looking for on your website. Can you get it for me?We have access to the complete lines, including new items, for every one of our manufacturers. So if they have it, we can get it for you. If we don't represent a manufacturer in which you are interested, there is still a chance we can get the product for you, especially if it is a larger order. Talk to us about it.
7. Do you do the installation of lighting?If you purchase lighting from us and are located in the Southern California area, ask us and we can recommend a local electrician. They are not employees, but rather independent contractors.

Order Questions

1. How long will it be before I receive what I ordered? When you place an order online, we enter it into our system and place the order with the manufacturer the same day (or next day, if we receive it late in the day). Each manufacturer takes a different amount of time to fill an order. Variables include where you are geographically in relation to where it ships from, whether the item is in stock (most are), and whether handcrafting or customizing is involved. The average time from placing order to delivery is one to four weeks.
2. What if the item is not in stock? We will notify you by email or phone and ask you if the back-order time schedule is acceptable to you. If not, we can cancel the order.
3. When do you take the money from my credit card? The credit card is charged when the item ships.
4. If that's the case, why did this item appear on my credit card right away? When the order is placed, the amount of the order is authorized on your credit card. No funds are taken at that time--authorization simply reserves enough room on the card for that purchase, for 30 days. If the order is cancelled, the authorization disappears with no charge.
5. I don't trust buying on the internet. Is there any other way I can make a purchase from you? Yes. You can purchase over the phone by calling our toll-free number, 1-866-339-5060. Or, you can order by mail by filling out our mail-order form and sending a check or money order: http://www.lampsbeautiful.com/orderform.html Or, if you prefer, you can order by filling out our fax-order form: http://www.lampsbeautiful.com/orderfax.html
6. You have a huge amount of lamps on your website. Do you keep these in a big warehouse somewhere? No, we actually keep a small inventory here. Most orders are drop-shipped directly from the manufacturers to you. This is what most online dealers do, and is one of the advantages of buying online--you have a vast selection to pick from. No physical store would ever be able to keep that much in stock.
7. Can you send me a catalog? My grandma wants to buy something and she doesn't have a computer. Unfortunately, we don't have a physical catalog to send out. It's not feasible because of the huge quantity of items. Also, the manufacturers discontinue and add new items about three times a year, so the selection is constantly changing.
8. I live in Southern California. If I order online and pick up my lamp at your store, can I save the shipping cost? Unfortunately, no, because our website prices are greatly discounted and the shipping cost from the manufacturer to us needs to be covered. The good news is, if you come into our store and mention that you found us on the internet, we'll give you the discounted web prices, not our normal higher store prices. We just have to charge the website shipping cost, too.

Return Questions

View our full Return Policy

1. My lamp arrived broken! What do I do? Call or email us right away and describe the condition it arrived in. We will contact the manufacturer and have a replacement sent to you. If the manufacturer wants the broken one back, they will pay to bring it back to them.
2. Something is not right with my lamp. It's very crooked and won't turn on. What can we do? From your description it sounds like that one may be factory-defective. We treat it the same way as if the shipping company broke it--we call the manufacturer and they will send you a replacement. If they want the old lamp back, they will pay to bring it back to them.
3. I ordered a Tiffany lamp and it doesn't look anything like the picture. It's red in the picture but the one I got was green! I don't want this thing! Tiffany lamps are individual works of art and each one is going to be a little bit different. None but the lamp that was photographed is going to look EXACTLY like the picture. BUT, if the color is EXTREMELY different, that is wrong, and we will talk to the manufacturer about exchanging it or getting your money back.
4. I ordered a tan table lamp but when I put it in the living room, I didn't like how the color went with my couch. I want to return it and get my money back. Since the lamp was not factory defective or damaged in shipping, you will have to notify us within 10 days that you want to return the lamp so we can get an RGA number from the manufacturer; once we give you the RGA number, it will need to be written on the box and you will have to, at your own expense, send the box back to the manufacturer. Once the manufacturer notifies us that they have received the lamp, we will refund you your money minus a 20% restocking fee. This is necessary because the manufacturer charges us a restocking fee on this kind of return.

Shipping Questions

View our full Shipping Policy

1. How are items shipped? Items that we ship go out DHL Ground. Different manufacturers use different shipping companies like UPS Ground and Fedex Ground. Very large items may have to go by Truck. At customer request and at extra cost, we can provide expedited shipping.
2. Where do items ship from? Most items ship directly from the manufacturers, who are in different parts of the country. We have a small amount of inventory which ships out of our showroom in Southern California.
3. How long will it take to receive my order once it ships? It depends upon where you are located in relation to where the manufacturer is that ships the item. Typically, across country is a week, from a coast to the midwest about 3 to 4 days, and a state or two away is 1 to 2 days. Expedited shipping can range from overnight to 3 days.
4. Do you ship to Alaska and Hawaii? Yes, but it costs more than shipping within the Continental U.S. We will provide customers in Alaska and Hawaii shipping quotes.
5. Do you ship internationally? Yes, but since most of our items ship directly from the manufacturer and not all manufacturers ship internationally, email us first with a model number of the item in which you are interested, along with the delivery city, province, country, and postal code, and if it can be shipped there we'll getting a shipping quote for you.